Last updated: January 05, 2024

Thank you for shopping at Chandri Mukherjee Design Co.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created to ensure fair and transparent transactions for our customers.

Interpretation and Definitions

Interpretation

The capitalized words have specific meanings defined under the following conditions. The following definitions apply regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to Chandri Mukherjee Design Co, Tollygaunge, Kolkata – 700040.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Chandri Mukherjee Design Co, accessible from https://www.chandrimukherjeedesigns.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return or exchange, please ensure that:

  • The Goods were purchased within the last 7 days.
  • The Goods have their original packaging and tags in place. Items without the original tags will not be accepted.
  • The Goods aren’t used, damaged, or customized.
  • Customized products cannot be returned or exchanged.
  • Return or exchange requests raised within 7 days of receiving the product would be accepted.
  • Refund will only be initiated after the product passes the quality check.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which, according to their nature, are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which, after delivery, according to their nature, are inseparably mixed with other items.

We reserve the right to refuse returns or exchanges of any merchandise that does not meet the above return conditions at our discretion.

Sale Items

Products purchased during a sale are non-refundable and non-exchangeable.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Chandri Mukherjee Design Co Tollygaunge, Kolkata – 700040

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: